Policies

What we collect. When you use this website we may collect your name, email address, order and checkout details (shipping address, items ordered, custom print details), account login information, waiting-list and voting entries, messages you send us, and basic usage data such as pages viewed, device type, and clicks. Cookies and similar technology help the site work and help us understand which pages people use.

Why we collect it. To fulfil orders and preorders, answer inquiries, schedule and confirm sessions, keep your account and balance accurate, send updates you asked for, and improve the site.

Who helps process it. We use trusted service providers to run the site: our hosting and database provider, our payment processor (Stripe — card details are handled by Stripe, not stored by us), our email provider, and a website-analytics provider. They only receive what they need to perform that service.

Website information vs. clinical information. Anything you enter on this website — store orders, waiting-list signups, contact notes, session requests — is ordinary business information and is not a clinical record. Protected health information for therapy and coaching clients is handled separately inside our HIPAA-compliant practice system (SimplePractice), including intake paperwork, clinical notes, and secure client messaging. Please do not send clinical or medical details through the website forms or by regular email; use the client portal instead.

Your choices. You can ask us to access, correct, or delete your website information, and you can unsubscribe from our emails at any time. We keep information only as long as needed for the purpose above or as required by law. We never sell your information.

Using the site. By using this site or buying from the store you agree to these terms. You are responsible for keeping your account details accurate and your login private.

Pricing and availability. Prices, stock counts, and print runs are shown live and can change. Harvest items depend on the season and the weather; if something sells out or a crop comes up short we will contact you and refund or substitute with your approval.

Orders and payment. An order is accepted once payment is authorized. We may cancel and refund an order if an item is unavailable or if pricing was listed in error.

Session cancellations. Therapy and coaching appointments must be cancelled or rescheduled at least 24 hours before the scheduled start time. Cancellations made less than 24 hours in advance, and no-shows, are charged the full fee for that psychotherapy session. Monthly coaching packages are billed monthly in advance and unused sessions do not roll over unless we agree otherwise in writing.

Not emergency care. This website is not a substitute for clinical care or emergency services. If you are in crisis, call 988 or 911, or go to your nearest emergency room.

Intellectual property. The Jirah Farms and LOX LIFE names, artwork, photography, and site content belong to Jirah Farms LLC and may not be copied, reprinted, or resold without written permission.

Processing. In-stock apparel ships within 3–5 business days. Custom street-number pieces are printed to order and ship within 7–10 business days.

Preorders. Preorders reserve your size and colorway from the next print run. We charge at checkout and email you with a shipping window; runs typically ship within 3–5 weeks. You can cancel a preorder for a full refund any time before it ships.

Returns and exchanges. Unworn, unwashed apparel with tags can be returned or exchanged within 14 days of delivery — start a return here and we email a prepaid label. Custom-printed pieces (your own street number) cannot be returned unless they arrive damaged or misprinted.

Damaged or wrong orders. Send a photo within 7 days of delivery and we will replace the item or refund it in full, including shipping.

Fresh farm goods. Produce, eggs, honey, and harvested-to-order microgreen trays are perishable and not returnable. If something arrives in poor condition, tell us within 24 hours and we will make it right.

Refund timing. Approved refunds go back to the original payment method within 5–10 business days.